Kwittken is a modern communications agency that employs an interdisciplinary, design thinking approach to help companies identify and demonstrate their best ‘selves.’ They synthesize the most impactful elements of PR, influencer engagement, social and digital media and content marketing for meaningful and creative communications that resonate.
Through ClickTime, Kwittken gains increased visibility into employee hours, manages over-servicing, and drives increased employee utilization.
Planning Employee Resources
“ClickTime surfaces key insights about how our employees are spending their time,” said Global Finance Director Jay Gallwitz. “We can see who is available, what projects they are working on, and how well those projects are performing in terms of the budget.”
Gallwitz and his team are able to manage employee hours, both scheduled and available, using ClickTime’s Resource Planning tools.
“Resource Planning show us which clients are running too hot. It allows to have proactive conversations about reducing scope or raising fees, where appropriate,” said Gallwitz.
“Every month we meet with our account leads to review employee utilization and project budgets. ClickTime makes it easy to see how our team is performing.”
“The data is built into ClickTime. We can quickly analyze service levels and make certain we are most effectively managing project budgets.”
Jay Gallwitz
Global Finance Director at Kwittken
Reporting That Improves Performance
With more than 80 pre-built reports, a custom report builder, and interactive dashboards, ClickTime provides agency insights on demand.
“ClickTime is interactive. It allows us dig into our accounts and make sure everything is running smoothly. In particular, ClickTime provides filters that give us an immediate snapshot of what we are realizing against target billing rates,” said Gallwitz.
Gallwitz and his team use ClickTime to help manage both day-to-day operations and long-term client strategy.
“The data is built into ClickTime. We can quickly analyze service levels and make certain we are most effectively managing project budgets,” said Gallwitz.
Working with ClickTime
In addition to providing easy timesheets, powerful reports, and unique resource planning solutions for agencies, ClickTime has a dedicated team of time tracking experts available to answer questions, share best practices, and work consultatively to help agency management hit their goals.
“The ClickTime team is great to work with,” said Gallwitz. “The general help desk is responsive and knowledgeable, and the account managers are professional and care about our success.”
“Entering time is easy. Our employees are very happy with ClickTime,” said Gallwitz.
Want to learn more?
Check out how PR agencies can better track time and manage projects.
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